Find answers to common questions about gameplay, levels, hazards, lives, progress, and purchases in Hazard Escape. Need additional help? Contact our support team and we'll be happy to assist.
Frequently Asked Questions
Sort the colored balls into matching tubes while keeping an eye on the rising hazard. Complete the level before the hazard reaches the top and use your available moves and strategy carefully to escape.
Complete levels to progress through Hazard Escape. As you advance, new worlds, more complex puzzles, additional colors, and new hazard mechanics become available.
The level ends when the rising hazard reaches its limit before you complete the puzzle. You can try the level again and use a different sorting strategy to escape.
Yes. You can pause an active level and choose to resume, restart the level, or return to the home screen. Restarting or leaving a level does not change your completed-level progress.
Hazard Escape introduces different mechanics as you progress, including Mystery Balls, Frozen Ice Balls, Locked Tubes, and Rainbow Wildcard Balls. Later worlds combine these mechanics to create more challenging puzzles.
Your gameplay progress and settings are saved on your device for the current version of the game. If you delete the game or clear its app data, locally stored progress may be lost.
If your progress disappeared after reinstalling the game, clearing app data, or changing devices, it may not be recoverable if your version of Hazard Escape does not provide cloud synchronization. Contact support with details about what happened and we'll do our best to help.
Contact support and include the level number, what happened, the device you are using, and a screenshot or screen recording if possible. This helps us investigate and reproduce the issue more quickly.
We'd love to hear your ideas. Send us your suggestion through the support contact below. Feedback about new worlds, hazards, puzzle mechanics, and gameplay improvements is always welcome.
Still need help?
Contact Hazard Escape Support
Need help with your game or have a question? Send us an email and our support team will respond as soon as possible.